FAQs
Your questions, our answers
At TIMA CREATIONS, the complete satisfaction of our customers is our top priority. See the list of questions we are most frequently asked below and do not hesitate to contact us for more information.
WHAT MEANS OF PAYMENT ARE ACCEPTED ?
You have two options for paying for your purchases, for the moment.
• Payment by credit card with your bank
• Payment by credit card with PayPal
DO YOU OFFER GIFT CARDS ?
For the moment, this service is not yet available, we hope to be able to set it up soon.
WHAT IS YOUR RETURN POLICY ?
If you want to return or exchange your order for any reason, we're here to help! We offer free returns or exchanges within 15 days of your purchase, after which time we will no longer be able to take back items. You can return your item in exchange for a credit note, a replacement item.
Sale items and previously used items cannot be exchanged ni replaceable.
HOW TO PLACE MY ORDERS?
You can place your orders at any time online 24 hours a day, 7 days a week on our site.www.timacreations.com
You will receive an order confirmation email once your order has been received, a shipping confirmation email will also be sent to you once your order has been dispatched. This confirmation will include the tracking number for your package.